Shipping and Returns
Shipping policy
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Shipping Times: We strive to process and ship orders within 5-10 business days of receipt. However, please note that processing times may be longer during peak periods such as holidays.
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Shipping Methods: We offer standard shipping via various carriers, depending on your location. Shipping times will vary depending on your location and the shipping method selected at checkout.
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Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You can see the shipping costs at checkout before you finalize your purchase.
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International Shipping: At this time, we are only shipping to the United States.
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Order Tracking: Once your order has been shipped, we will provide you with a tracking number so you can track your package's progress.
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Shipping Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or non-delivery due to an incorrect or incomplete address.
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Lost or Stolen Packages: We are not responsible for any lost or stolen packages. If your package is lost or stolen, please contact the carrier directly to file a claim.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are happy to assist you.
RETURNS
There will be NO returns on CUSTOM ORDERS!
After 48 hours of placing an order No cancellations will be accepted.
Each item is a custom product, after 48 hours inventory is already in process.
We offer store credit for product(s) that are unworn, unwashed, and in original condition with tags attached. A return request must be filed within 7 days of order delivery. Approved returns must be received back within 14 days of approval.
EMAIL Support@littleheartco.com to start a return. Please include your name, email address, and order number.
Store credit will be issued via e-gift card to the email on file within 5 business days of receiving your return for the amount paid, less shipping costs.
If you receive a defective or incorrect item, please email Support@littleheartco.com and we will get you taken care of ASAP.